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Dear Guest, Thank you so much for your valuable time to leave a review for us. On behalf of all our team we would like to thank you for such a good words. As every day our hotel team is working on improving our work and service.

We would like to assure that next time you stay with us, you will get more good experience and positive impressions on our service and facilities. We will be glad to welcome you in Rixos Khadisha Shymkent upon your next visit to Shymkent.

Best Regards, Askhat Ishmukhambetov Front Office Manager. Dear Kosai A, Thank you very much for taking the time to review our property. We appreciate your kind words of food service, restaurants and our friendly staff. We are happy to hear that our location and beautiful view from the window have exceeded your expectations.

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We apologies for the inconvenience incurred due to the heating system. We must explain that during moth April we had several power surge which influenced the proper work of the heating system in several rooms. Our engineering department has already resolved this problem and we look forward to seeing you back at the Rixos Khadisha Shymkent hotel very soon and experience all our wonderful services. With best regards, Abdulaziz Yuldashev Sales and Marketing Director. Dear valued customer, We thank you sincerely for providing this valuable feedback and for giving us the opportunity to explain ourselves: 1.The spaghetti are of following brand., this brand is among the best quality available in Italy and we bring it especially for Shymkent. The net cost of this spaghetti is substantially higher then the average brands you can purchase locally. We are sorry that the portion size did not please you and are instructing our employees to offer 2nd servings complimentary at any time.

Presently we are installing a fully automated system for climate control. We apologize for the inconvenience. The hotel has been constructed by international norms in regards to wall insulation. We will investigate this wall to see if any fault can be found. We will be able to read the lock and find out who entered the room by mistake and will take appropriate action. Our Spa is well visited and therapists are in high demand.

As of today we do have a Balinese therapist and by 1st of April we are expecting two more full time Balinese therapists. We apologize for the duty managers failure to correct the issues on the spot. This shows again that more training needs to be implemented immediately. Please do contact me directly for the next reservation and we will make up for it and ensure that your stay will be most pleasant and that we live up to the standards of expectations of our customers. Thank you very much for having been our customer.